I tried to set a new password, but I get the error message ‘Invalid username or e-mail.’
Try the email address you used when you registered with us. If you are still having trouble please contact us directly by email firstname.lastname@example.org or on 1800 088 223 toll free.
I can’t sign into my account.
If you find that your email address or password is not recognised, please make sure you are using the same email address that you used when you registered with us. If you need to reset your password just click the re-set password link on the sign in page and follow the prompts to receive your new password.
I haven’t got a password.
I have forgotten my password.
If you have forgotten your password please select the re-set password link underneath the sign in form and follow the prompts to receive your new password.
Always use a strong password
– Using a different password than you do for other accounts
– Creating a password that has a mixture of capital letters, lowercase letters, numbers, and symbols
– Avoiding dictionary words, anniversaries, birthdays, or other combinations that could be easily guessed
– Prioritizing length, 12 characters recommended — the longer and more complex a password is, the harder it is to crack, even by a program
Why has the sign in procedure changed?
The new sign in upgrade adds an extra layer of security to protect your credit card and identity information. We are using a 256-bit SSL certificate from Trustwave. This SSL Certificate can provide encryption between your web browser and our web server so that personal information can be transmitted over the Internet securely.